Go-live
Congratulations on reaching the final stage! Upon completion of the tasks outlined above, your onboarding process is complete.
If you are prepared for the go-live phase, please inform your Project Manager of your intended go-live date. Fridays are not recommended, as we want to provide you with full support using all available resources.
Your Technical Consultant will arrange monitoring before go-live to promptly address any potential issues. We strongly recommend a configuration freeze at least two days prior to go-live to ensure a smooth transition from test to live.
Life after go-live
Our support doesn’t end at go-live! We will initiate a feedback call to assess our delivery and understand how we can enhance collaboration.
You will also be assigned a Customer Success Manager who will support your product discovery journey.
Feedback call
Your feedback is important. At project closure we will arrange a feedback call to discuss communication, expectations, internal effort, and how we supported you—and how we can support you further.
Resources
Customer Portal
In our customer portal you will find most answers and resources. You will receive login credentials from your Project Manager at the end of the project.
Digital support: Self-service support via our solution assistant and knowledge base
User guide and manuals: Basics of the FactFinder UI, channels, and personal settings
Online Academy: Keep skills up to date or train colleagues. Online training provides a solid understanding of FactFinder basics, search optimization, analytics, and more. Open Online Academy
Release information: New features, updates, and release notes
My Service Desk tickets: Check the status of support requests and comment on them
SaaS status: Live availability status of your FactFinder server
Service desk
If you have questions or do not yet have access to the Customer Portal, you can reach us directly.
Your Service Desk team supports you Monday–Friday, 08:00–18:00.
Additional services
Continuous improvement of your newly implemented products is crucial for optimizing processes, fostering innovation, staying competitive, and ensuring long-term sustainability. To enhance your product discovery process and enable you and your customers to fully realize the advantages of FactFinder, we offer additional services led by our Business or Technical Consultants. These include search optimization, competitive website comparisons, and more.
For further information about these additional services that can be tailored to meet your specific requirements, please consult your Customer Success Manager.
Explore our modules
At this stage you should have at least implemented our core module, Product Discovery, which includes Site Search, Suggest, Ranking Rules, Analytics, A/B Testing, and Filters.
Explore our other modules to expand conversion rates and increase sales:
Contact your Customer Success Manager with any questions.
First, select the channel 
for which you want to edit settings. To run A/B tests, select the B‑configuration using the element to the right of the channel selector 
. Leave it at “Base configuration“ if you don’t want to use A/B testing.
You will find the Edit Configuration button in the header of the FactFinder NG user interface, right next to the A/B-Test configuration selection 
.
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