Congratulations on reaching the final stage! Upon completion of the tasks outlined above, your onboarding process is completed.
If you are prepared for the go-live phase, please inform your Project Manager of your intended go- live date. Please note that Fridays are not recommended, as we want to provide you with full support using all our available resources.
Your Technical Consultant will arrange for monitoring to be set up before the go-live date to promptly address any potential issues that may arise. We strongly recommend implementing a configuration freeze at least two days prior to go-live to ensure a seamless and successful transition from the test system to the live system.
Life after go-live
Our support doesn’t end at go-live! We will initiate a feedback call to assess our delivery. We believe it's crucial to understand how we can enhance our collaboration moving forward.
You will also be assigned to one of our Customer Success Managers who will make sure to support your product discovery journey.
Feedback call
It is important for us to get your feedback. At every stage of project closure, we will arrange a feedback call to understand how we can improve. We will discuss communication, if your expectations were met, your internal effort and how we have been supporting you during the project. It is important for us to understand how we can support you further in your journey with us.
Resources
Customer Portal
In our customer portal you will find most answers and resources. To be able to access the customer portal you will need login credentials provided by your project manager at the end of the project.
Digital support - Get self-service support via our solution assistant and extensive database.
User Guide and Manuals - Learn the basics of Factfinder’s user interface, channels, and personal settings.
Online Academy – Keep your skills up to date or train new colleagues. This online training will give you a solid understanding of the basics of FactFinder to search optimization, search optimization and much more.
Release information – Be updated on our new features, updates, and release notes.
My Service Desk tickets - Check the status of your support requests and comment on them.
SaaS status - View the live availability status of your FactFinder server.
Service Desk
If you have additional questions or if you do not yet have access to the Customer Portal, you can also reach us directly.
Your Service Desk team supports you Monday through Friday, 8:00 to 18:00.
Additional services
Continuous improvement of your newly implemented products is crucial for optimizing processes,
fostering innovation, staying competitive, and ensuring long-term sustainability. So, to enhance your product discovery process and enable you and your customers to fully realize the advantages of FactFinder, we offer additional services led by our Business or Technical Consultants. These services include search optimization, competitive website comparisons and more.
For further information about these additional services that can be tailored to meet your specific requirements, please consult your Customer Success Manager.
Explore our modules
At this stage you should at least have implemented our core module, Product Discovery which includes Site search, Suggest, Ranking rules, Analytics, A/B testing and Filters.
Explore our other modules to expand your conversion rates and increase your sales:
Don’t hesitate to contact your Customer Success Manager for any questions.